The Fine Print
This website is operated by Teanamu Limited of 4 Melina Road, London, W12 9HZ, United Kingdom (“teanamu”). We provide access to this site and sell products and services to you subject to the Terms and Conditions set out on this page, which are to be read in conjunction with shipping and returns. If you order goods after teanamu has published changes to this page or to shipping and returns, you will be bound by those changes. You should check prior to each order to ensure that you understand the precise Terms and Conditions applicable to your purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order teanamu will display the date when these Terms and Conditions were most recently updated.
Ordering on-line from teanamu could not be easier. Enjoy browsing the website, and click ‘buy now’ against the tea or teaware items you want. For workshops click on ‘book’, then pick your date and click ‘add to tea basket’. Once ‘my tea pickings’ are ready, click on ‘pay and brew tea’, which will guide you through a straightforward, convenient, on-line ordering system using the highly secure and safe PayPal system. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems (when you use PayPal, even teanamu does not have access to your financial information).
An order confirmation and order number will be provided to you automatically either by message on the website immediately after you have confirmed your order, and/or in an e-mail sent to the email address you have provided. All orders are strictly subject to acceptance and availability. Under the Consumer Protection (Distance Selling) Regulations 2000 you have the legal right to cancel your order within seven days of receipt of your goods, with the exception of any made-to-order items. We reserve the right to cancel orders at our discretion, refuse access to the website, terminate accounts, and remove or edit content. If we cancel an order, it will be without charge to you.
The terms & conditions listed in this document apply to all purchases (including Teanamu eGift Cards) from teanamu.com. Additional Terms & Conditions for our Teanamu eGift Card can be viewed here.
Our aim is to provide the very best customer service that we can. Feedback about our service is always welcome and we will try to deal with any difficulties in a straightforward way as quickly as possible. Please email ‘pei at teanamu dot com’ for any feedback or enquiry.
Please let us know your requests at the time of ordering and we will do our utmost to satisfy you. Or if you have any specific comments, queries or questions about our tea, teaware products and masterclasses, we would value hearing from you, by email to ‘pei at teanamu dot com’.
All prices are in British Sterling Pounds. The price of an item may not include a charge for delivery. When ordering goods for delivery outside the UK, you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs duties, taxes and import charges. The price of the goods you order will be as quoted on the website at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. The prices displayed on the site are for on-line purchases only. These prices may change and any of our offers may be withdrawn at any time. In particular, as promotions are offered for a limited period of time, subsequent amendments to your order may mean that certain promotions are no longer being offered.
Although we try to hold stock of all the items advertised for sale on our website we cannot guarantee availability 100% of the time: by simply acknowledging receipt of your order we are not creating a binding contract to supply what you have ordered, although of course we will use all reasonable endeavours to do so. If an item is out of stock, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial shipment of your order.
We do not accept liability to any person for any loss or damage which may arise as a result of using this website. We do make every reasonable effort to ensure that this site is free from viruses or defects, and we have taken every care in the preparation of the content of this site, including the choice of any weights, dimensions and capacities stated, although inevitably these are approximations and to be understood as such. All content contained in this website or advice given is provided for general information only. Any health benefits quoted are for guidance only and should not be treated as a substitute for advice from a medically qualified doctor. No claim of any kind, whether as to products delivered or for non-delivery of products, or otherwise, and whether based on contract, breach of warranty, negligence, strict liability, indemnity, contribution, or otherwise, shall be greater than the retail price of the products in respect of which damages are claimed. We will not be liable for any delay in our performance or failure to perform our obligations caused by any circumstance beyond our control such as fire, flood, acts of God, strikes, accidents, disruption to energy supplies, civil commotion, terrorism or war.
These terms and conditions, this website and its content and any contract brought into being as a result of using this website are governed by and construed in accordance with the law of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.
We take security very seriously and appreciate the trust placed in us by all of our customers when giving us their personal details. We will never sell or show your personal information to anyone else. Whenever you share any facts about yourself with us, they go no further than us, because we are committed to protecting your privacy. We may sometimes use technology to track the patterns of behaviour of visitors to our website. which can include a cookie being stored on your browser, but these are safe to use and, in any event, you can usually choose to block them. If you use PayPal, our on-line payment system, there is stringent security in place and we never even see your data. If we take your order over the phone, we may make a temporary note of your card details, and then such notes are destroyed by shredding as soon as we have processed the transaction. We cannot control other sites which you might access via our site, so you are advised to consult each site’s privacy policy to see how they will use your data.
We will only use the information that we collect about you in accordance with the Data Protection Act 1998. This Act says that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
Please inform us of any inaccuracies in any information we may hold about you, so we may correct it promptly; you can access and update much of the information in the your teanamu area of the website. Please maintain the confidentiality of your account and password, and be sure to log off when you finish using a shared computer. If you do not want us to store your email address for our mailing list and/or you do not wish us to contact you please send us an email with ‘opt out mailing list’ in the subject line.
Everything you see, read or hear on this website should be assumed to be owned by us and protected by intellectual property rights. Therefore, any use, copying, downloading, modification, alteration, printing, storage, reproduction, transfer, re-posting, broadcasting, publication or distribution of any text, image, graphic, video, sound file, animation, name, logo and/or design on this website, and their particular arrangement on this website, that has not been given express prior written consent by us, may violate copyright laws, trademark laws and/or other regulations and statutes. If you do not consent to this provision of these Terms and Conditions, please exit this website.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by clicking here or by snail mail to:
Teanamu Chaya Teahouse, 4 Melina Road, London, W12 9HZ, United Kingdom
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If any of these Terms and Conditions are held to be invalid or unenforceable, this shall not affect the validity or enforceability of any other Term or Condition. Nothing in these Terms and Conditions will restrict any of your statutory rights as a consumer.
This privacy policy was last updated in Oct 2020.